Shipping policy


Your order will ship via USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within  6  to 13 days. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, acts of God, public disorder, transportation shortages or delays, and shortages of fuel or materials.


By selecting an available option, completing the order form and paying the associated fee, You are making a purchase (“Purchase”). When a Customer makes a  purchase, the Customer agrees to abide by the terms of this Agreement and represent and warrant that You as the Customer (i) are at least 18 years of age, (ii) are legally able to enter into this Agreement with Hue Hearing, and (iii) understand that the hearing aids provided under this Agreement are not intended for use by anyone under age 18. If You as the Customer do not agree with the foregoing, You may not Purchase and must return hearing aid(s) (“Device”) and all associated accessory parts and materials (collectively “Equipment”) to Us. This Agreement is deemed to be received by You as the Customer and is effective on the date on which You Purchase (“Effective Date”) and continues until terminated by either party


We do encourage our customers to double check their shipping address to make sure your order is shipped in a timely manner. Any errors in your shipping address may cause delays. If you find an error after receiving your order confirmation email please contact as soon as possible.

If you DO NOT receive an order confirmation email please contact us to make sure we have the correct email address.

Any questions or concerns please contact us at :

(We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.)


(PLEASE NOTE : Due to the lockdown in Hongkong, we are experiencing delays which are affecting our shipping times. We kindly ask you to bear with us during this difficult period).

Shipping time varies by location. These are our estimates:


*Estimated Shipping Time


6-13 days

Canada, Europe Union

 6-13  days

Australia, New Zealand

 6-13 days

Central & South America

10- 20  days


 10-15 days


15-30  days